EQUIPMENT & DATA

  • EQUIPMENT REQUIREMENTS & DATA

Which devices support the Radical Mobile App?

The RADICAL MOBILE App can be installed in Apple iPhones, iPads or the iPod Touch and it is optimized for iOS 7.0 or later.

Devices with the Android platform requires the need to install version 4.0.3 or later. The application cannot be installed in Android tablets.

Compatibility with devices

A. Apple devices: iPhone 4, 4S, 5, 5c, 5s, 6, 6 Plus, iPad 2», third generation and fourth generation, iPad Air, iPadMini first generation, second generation, Mini iPod Touch fifth generation or later.

B. Android devices of several brands, which use version 4.0.3 or later.

C. Windows Mobile devices are not compatible for the Radical Mobile app.

  • How do I know which version of software to use?

1. Apple iPhone, iPad or iPod Touch: on the start screen, go to Settings>General>About. The software version of your device should appear on the screen.

2. Android phones: there are many brands with different ways to find the version. However, try Settings>Options>About the device.

  •  Do I need Internet access to use the music for classes?

Once the tracks are synchronized to your device the content will always be available, without the need to be online.

  •   Should I have access to the Internet to watch the videos?

Yes it is necessary for your device to be connected to a Wi-Fi network (internet) or to use 3G, 4G or LTE mobile data to be able to view the videos. This is because the Radical Mobile app uses a streaming system, which is similar to YouTube.

  •   When does my device (mobile) use data from my plan?

If you are connected to a Wi-Fi network (internet), your phone’s mobile data plan is not used, for either music or video.

MUSIC WITHOUT WI-FI

If you wish to listen to the music and you are NOT connected to a Wi-Fi network (internet), mobile data will ONLY be used the first time you synchronize a release (using 3G or LTE).

During the synchronization, the music is stored in the device and then, whenever that song is played you won’t be using mobile data.

Additionally, you don’t need to be connected to a Wi-Fi network (internet) and you won’t be dependent on its speed or signal strength to play your music

VIDEOS WITHOUT WI-FI

If you want to see the videos and you are NOT connected to a Wi-Fi network (internet), your mobile data plan will be used (either 3G, 4G or LTE).

Our suggestion is that you watch the videos whist connected to a Wi-Fi network and not use your mobile data plan. But, you can also watch the videos using your data if and when required.

  •   Will watching videos add to the cost of my mobile data plan? 

Access to videos is available with 3G, 4G and LTE, but to ensure no extra costs are added to your data plan we suggest that videos are best viewed whilst using a Wi-Fi connection.

  •  Which website browsers enable me to access to my account information?

The supported browsers for Radical Mobile are Mozilla Firefox, Apple Safari, Google Chrome and Microsoft Internet Explorer 10 or later.

  • Can I download RADICAL MOBILE music to my PC, a CD or iTunes?

Content on the Radical Mobile App cannot be downloaded onto a computer or burnt to a CD. The music and videos are intellectual property of Radical Fitness and abide to the legal requirements with the concession rights of music licenses. All songs are solely downloaded and played directly from your mobile device.

  • Can I download the RADICAL MOBILE App to more than one device?

Yes, the Radical Mobile App can be installed in multiple devices (maximum 2). However, your account will only let you play music from one registered device at a time. If you choose to use the second device, you will receive a confirmation message on the screen.

Once a change has been made you won’t be able to access the first device, only the second.

If you need to go back to the first device (or use a third one), you’ll have to contact RADICAL MOBILE via the help function.

  • What happens if you lose your cell phone?

You’ll need to download the Radical Mobile App to your new device and enter your Username and Password.

A warning message will appear stating that the device has been changed.

The previous device will be no longer be able to access Radical Mobile.

  • How can I update my Personal Profile?

To update your profile (email and other contact details) you’ll need to access the Radical Mobile App via a Web browser and go to Profile Settings.

You can now make the necessary amendments by selecting “Edit Profile”

*Remember to click “Save” when you have finished.