FAQ´S

  • Who can use the RADICAL MOBILE App?

Only those certified by Radical Fitness as Official Trainers will be eligible to use the Radical Mobile app.

RADICAL MOBILE is Free and exclusive for Radical Fitness Instructors (Official Trainers). If you haven’t been certified by Radical Fitness yet write to us requesting more information at rftaiwan@radicalfitness.net or visit:http://radicalfitness.net/taiwan/fitness-basic-training/ and we’ll provide more information on the necessary training to help you join our team.

  • Where can I download the RADICAL MOBILE App?

Apple iPhone, iPad and iPod Touch users can download for free Radical Mobile from the iTunes App Store.

Users of the Android platform can obtain the Radical Mobile for free via the Play Store.

  • Learning to use RADICAL MOBILE

Use of the Radical Mobile App is very intuitive but a Users Guide, with all necessary information watch the instructions video here: https://www.youtube.com/watch?v=SPkSvu4D1is

  • How is the Radical Mobile App activated?

Send us an email to apptw@radicalfitness.net requesting the username and password.

You will in turn receive a reply email with the information required to activate Radical Mobile. You will also receive an invitation to generate the password, for access to the App content.

  • How often is the content updated?

Refreshing and updating the Radical classes (music and video of each program) is done every three months in April (Fiesta 1), July (Fiesta 2), September (Fiesta 3) and December (Fiesta 4).

Updates of the new releases will be automatic

  • Do I need to be present at Radical Fiestas?

Yes, you still have to attend a Radical Fiesta. Even though music and videos are automatically downloaded to your Radical Mobile App the day after the Fiesta, it is still compulsory to attend at least two (2) Fiestas (Updates) within a calendar year.

Minimum one Fiesta (Update) every semester:

It is compulsory to be present at one (1) Fiesta during the first semester (Fiesta 1 or Fiesta 2) and one (1) Fiesta during the second semester (Fiesta 3 or 4).

Failure to comply with this contractual rule will result in access to the Radical Mobile App being denied (blocked), until the situation is resolved.

If your Radical Mobile access is suspended you will not have access to RADICAL FITNESS music &/or video because both music and videos are the property of Radical Fitness.

  • How do I play songs during classes?

Connect your device (smartphone or tablet) to the gym’s audio system and select the songs you wish to use.

Check with your facility, the best form of connection, whether by Bluetooth or cable.

  • How do I prevent my phone from ringing during the class?

Activate Airplane (Flight) Mode to block your mobile connection (denying phone &/or text) when using the Radical Mobile App during a class.

  • Which languages does RADICAL MOBILE support?

Currently RADICAL MOBILE is only offered only in English.

In time other languages will be added as we continue to develop the App.

Send us an email if your preferred language is not available, to help us gauge preferred options:rfaustralia@radicalfitness.net

  •  Can I temporarily suspend my Radical Mobile access?

Unfortunately, a temporary freeze of your Radical Mobile access is not permissible.

If you wish, you can cancel your Radical Mobile access, which also means that you are cancelling the Official Trainer agreement that permits you to deliver classes.

 

  • EQUIPMENT REQUIREMENTS & DATA

Which devices support the Radical Mobile App?

The RADICAL MOBILE App can be installed in Apple iPhones, iPads or the iPod Touch and it is optimized for iOS 7.0 or later.

Devices with the Android platform requires the need to install version 4.0.3 or later. The application cannot be installed in Android tablets.

Compatibility with devices

A. Apple devices: iPhone 4, 4S, 5, 5c, 5s, 6, 6 Plus, iPad 2», third generation and fourth generation, iPad Air, iPadMini first generation, second generation, Mini iPod Touch fifth generation or later.

B. Android devices of several brands, which use version 4.0.3 or later.

C. Windows Mobile devices are not compatible for the Radical Mobile app.

  • How do I know which version of software to use?

1. Apple iPhone, iPad or iPod Touch: on the start screen, go to Settings>General>About. The software version of your device should appear on the screen.

2. Android phones: there are many brands with different ways to find the version. However, try Settings>Options>About the device.

  •  Do I need Internet access to use the music for classes?

Once the tracks are synchronized to your device the content will always be available, without the need to be online.

  •   Should I have access to the Internet to watch the videos?

Yes it is necessary for your device to be connected to a Wi-Fi network (internet) or to use 3G, 4G or LTE mobile data to be able to view the videos. This is because the Radical Mobile app uses a streaming system, which is similar to YouTube.

  •   When does my device (mobile) use data from my plan?

If you are connected to a Wi-Fi network (internet), your phone’s mobile data plan is not used, for either music or video.

MUSIC WITHOUT WI-FI

If you wish to listen to the music and you are NOT connected to a Wi-Fi network (internet), mobile data will ONLY be used the first time you synchronize a release (using 3G or LTE).

During the synchronization, the music is stored in the device and then, whenever that song is played you won’t be using mobile data.

Additionally, you don’t need to be connected to a Wi-Fi network (internet) and you won’t be dependent on its speed or signal strength to play your music

VIDEOS WITHOUT WI-FI

If you want to see the videos and you are NOT connected to a Wi-Fi network (internet), your mobile data plan will be used (either 3G, 4G or LTE).

Our suggestion is that you watch the videos whist connected to a Wi-Fi network and not use your mobile data plan. But, you can also watch the videos using your data if and when required.

  •   Will watching videos add to the cost of my mobile data plan? 

Access to videos is available with 3G, 4G and LTE, but to ensure no extra costs are added to your data plan we suggest that videos are best viewed whilst using a Wi-Fi connection.

  •  Which website browsers enable me to access to my account information?

The supported browsers for Radical Mobile are Mozilla Firefox, Apple Safari, Google Chrome and Microsoft Internet Explorer 10 or later.

  • Can I download RADICAL MOBILE music to my PC, a CD or iTunes?

Content on the Radical Mobile App cannot be downloaded onto a computer or burnt to a CD. The music and videos are intellectual property of Radical Fitness and abide to the legal requirements with the concession rights of music licenses. All songs are solely downloaded and played directly from your mobile device.

  • Can I download the RADICAL MOBILE App to more than one device?

Yes, the Radical Mobile App can be installed in multiple devices (maximum 2). However, your account will only let you play music from one registered device at a time. If you choose to use the second device, you will receive a confirmation message on the screen.

Once a change has been made you won’t be able to access the first device, only the second.

If you need to go back to the first device (or use a third one), you’ll have to contact RADICAL MOBILE via the help function.

  • What happens if you lose your cell phone?

You’ll need to download the Radical Mobile App to your new device and enter your Username and Password.

A warning message will appear stating that the device has been changed.

The previous device will be no longer be able to access Radical Mobile.

  • How can I update my Personal Profile?

To update your profile (email and other contact details) you’ll need to access the Radical Mobile App via a Web browser and go to Profile Settings.

You can now make the necessary amendments by selecting “Edit Profile”

*Remember to click “Save” when you have finished.

 

  • Problems connecting to the Internet

Symptoms

• No connection with the phone network (mobile data) but it works with Wi-Fi.

• Safari does not load webpages.

• The data connection is slow on the device.

• Intermittent data connection when using the mobile device.

• Unable to connect to 3G, 4G or LTE

• Alert message “Mobile data connection cannot be activated”

Solution: Follow these steps to resolve the problem/s. After each one, check if the problem is solved.

1. Airplane mode: Press Settings, change to airplane mode, wait three seconds and then change it back.

2. Restart the phone.

3. Check whether there is any software update. Some updates may require Wi-Fi connection.

4. Try from a different location.

5. Reestablish network configuration.

  • Problems with Vídeo

Symptoms:

• Loading time reached the limit.

• Keeps on loading and doesn’t stop.

• The video plays very slow.

Possible Causes:

• No internet connection.

• Low connectivity to the internet with 3G, 4G or LTE data.

Solution:

  1. Make sure you are within range of the router or Wi-Fi transmitting base.
  2. If your device has a mobile data service make sure that the mobile data usage for Applications is activated.
  3. Make sure you have an active Internet connection. If you have an Apple iOS device you can read the User’s guide to help you with Internet connectivity. For other devices, read the manufacturer’s guide.
  4. Check that Airplane (flight) mode is not on.
  5. If you are using a public network it is necessary to agree with the terms of use (*generally, there is a pop up message)
  6. If you want to test the broadband speed available, you can use www.speedtest.net and check your Internet speed.
  7. You should also make sure that other devices (tablets or laptops, for example) are capable of connecting to a Wi-Fi network or to the Internet.

  • I can’t reset my password

Symptom:

• I can’t reset my password.

Solution:

• Make sure you are connected to the Internet.

• Make sure you have the latest version of your browser (Firefox, Internet Explorer, Chrome, Safari). Previous versions may not be compatible http://whatbrowser.org/

• Make sure you are using the correct email address.

• If you’re trying to access from a work environment, check that a firewall is not blocking your access.

• Restart your device

  •  Error message: “Oops, you are not connected to the Internet”

POSSIBLE CAUSES:

• No Internet connection.

• Low signal connecting to the Internet.

Solution:

  1. Make sure you are within range of the router or Wi-Fi transmitting base.
  2. If your device has a mobile data service make sure that the mobile data usage for Applications is activated.
  3. Make sure you have an active Internet connection. If you have an Apple iOS device you can read the User’s guide to help you with Internet connectivity. For other devices, read the manufacturer’s guide.
  4. Check that Airplane (flight) mode is not on.
  5. If you are using a public network it is necessary to agree with the terms of use (*generally, there is a pop up message)
  6. If you want to test the broadband speed available, you can use www.speedtest.net and check your Internet speed.

You should also make sure that other devices (tablets or laptops, for example) are capable of connecting to a Wi-Fi network or to the Internet.

 

  • 1. Via Website

Visit our website http://radicalfitness.net/taiwan/radicalmobile/  and click on FAQ to read the answers to frequently asked questions. Or send us an email to apptw@radicalfitness.net and our team will solve your problem or make an inquiry clicking on contact. You can also watch a video about the user’s guide clicking on https://www.youtube.com/watch?v=SPkSvu4D1is

  • 2.  Via the App on your device

Follow the instructions on the images above to send an email to our technical support team:

If you are not logged in:

Click on SIGN IN, then click on NEED HELP. Now, just write your inquiry and click on SEND

If you are logged in:

Click on SETTINGS on the upper right corner. Then click on SEND FEEDBACK . Now just write your inquiry and click on SEND